How The Gallo Center is Reopening

PRIORTY ONE: HEALTH AND SAFETY FOR ALL

In March 2020, with COVID-19 spreading around the world, the Gallo Center for the Arts closed for what was hoped would be a relatively short time. It didn't work out that way, and the shock is still reverberating. More than a year later, though, we are emerging from this pandemic crisis with a plan to welcome you back safely.

The Gallo Center has used the closure to learn how we will adapt.  By surveying our patrons and speaking with our theater colleagues across the nation, by collaborating with Stanislaus County leaders and health officials, and by studying the health protocols being adopted in live entertainment venues around the world, this is how the Gallo Center will reopen:

Masks – Everyone on the Gallo Center premises—patrons, volunteers, staff and visitors alike—is required to wear a face mask at all times. This includes before, during and while leaving performances. As long as masks are required by state/county mandate, patrons who do not comply will be asked to leave the premises. Masks must fit properly and cover the mouth and nose with the exception of while actively eating or drinking. Masks should follow Centers for Disease Control & Prevention guidelines. See www.cdc.gov.

Social Distancing – Please follow social distancing where posted in selected areas of the facility. For example, maintain six feet of distance between yourself and other patrons while waiting in line at concessions or in restrooms. As a part of social distancing requirements, the Gallo Center has installed Plexiglas shields at all customer service counters.

Concessions – Concessions policies were unknown as this season brochure went to print. We will offer food and beverage service to the extent that state/county requirements allow. Guidelines will be posted at Concessions counters when we have reopened.

Cleaning & Hygiene – We ask that all patrons, staff, volunteers and visitors frequently wash their hands or use the hand sanitizer dispensers located throughout the building. Recommended cleaning and disinfection products and procedures specified for use during the current novel coronavirus outbreak will be used to regularly sanitize all frequently touched surfaces.

Paperless Ticketing – In order to minimize person-to-person contact, the Gallo Center and its resident companies, as well as other presenters using the venue, will be encouraging patrons to place ticket orders for all events by phone or online at www.galloarts.org. In turn, we will deliver mobile tickets to you five days prior to your performance.  If you plan to show your tickets on your phone when you arrive at the Center, please have them ready for scanning before you get to the theater doors. We appreciate your patience as we make this transition. 

Paperless Programs – Our show programs are going digital!  Joining many other venues nationwide, the Gallo Center and its resident companies, as well as other organizations presenting events here, will no longer distribute printed event programs.  They will be available via the show pages on the Gallo Center website.  Access to digital programs also will be provided in the Gallo Center lobby during performances. This adjustment is designed to minimize person-to-person contact while giving you the ability to peruse show information in an easy way. We appreciate your patience as we make this transition.

Ventilation – To provide the safest air quality possible, all air filtration systems will be regularly cleaned and inspected, and filters replaced with the highest MERV rating achievable for particulate removal. Additionally we will maximize the quantity of air filter changes and ensure that outside fresh air circulation is increased throughout public spaces. Our ventilation capacity will be constantly monitored and adjusted to conform with the latest guidelines as they evolve.

Please visit the Gallo Center website, at www.galloarts.org, for the most current information about our health and safety protocols.

We encourage anyone who is feeling unwell not to attend a performance. If you have any COVID-19 symptoms, please call the Ticket Office prior to your performance to discuss your ticket options. We will work with patrons on a case-by-case basis.