The Gallo Center’s COVID Policies

MASKS RECOMMENDED FOR ALL PERSONS

The Gallo Center for the Arts recommends that all persons, regardless of vaccination status, wear masks while in the facility. Masks can be removed when actively consuming food and beverages where permitted in the venue. Some artists/companies may require that patrons wear masks during performances. The Gallo Center will make patrons aware of these requirements as they occur. All volunteers, staff and vendors of the Gallo Center will continue to wear masks.

COVID PROTOCOLS

PROOF OF VACCINATION OR NEGATIVE COVID LAB TEST

The statewide mandate to provide proof of full vaccination OR a negative COVID lab test taken within 72 hours of show time comes from the California Department of Public Health.  You can read the mandate by clicking here.  The Gallo Center will accept digital proof—i.e., a photo or download of your documents on your phone—for either vaccination proof or negative lab test.  In either case, photo ID also is required. 

Please note:

  • According to CDPH, people are considered fully vaccinated for COVID-19: two weeks or more after they have received the second dose in a 2-dose vaccine series OR two weeks or more after they have received a single-dose vaccine that is currently authorized for use by the FDA and WHO.
  • The Gallo Center does not accept home tests as proof of a negative COVID result because they are not authenticated. We accept PCR and antigen tests, including rapid tests, from recognized test providers or laboratories that show the patient’s name, type of test performed, date of test and negative test result. Acceptable proof of a negative COVID-19 viral test result are a printed document (from the test provider or laboratory) showing the test result OR an electronic test result (email, text message, or mobile application record) displayed on attendee’s phone or mobile device.

We encourage anyone who is feeling unwell not to attend a performance. If you have any COVID-19 symptoms, please call the Ticket Office prior to your performance to discuss your ticket options. We will work with patrons on a case-by-case basis.

HOW TO PUT YOUR VACCINATION RECORD ON YOUR CELL PHONE

If you would like to have your vaccine record on your cell phone for quick access when you come to the Center—or wherever else you may need it—just touch or click on the QR code below and follow the instructions. It's easy, fast and super convenient.

COVID-19 QR Code

Once you've completed the few required steps, your personal record will appear. Then: SAVE the record to your phone's camera roll, or SCREENSHOT the record to your phone's camera roll.

Alternatively, you can provide a photo of your physical COVID Vaccination Card as an acceptable form of vaccination proof.

TICKET OFFICE, CONCESSIONS & COAT CHECK COUNTERS

All customer service areas in the Gallo Center are operating normally, but with Plexiglas shields installed at counter areas.  The shields are expected to remain in place for the foreseeable future. If changes to these procedures should occur, they will be posted prominently in the Center's public spaces and on its website.

CLEANING & HYGIENE

Out of an abundance of continuing caution, all patrons, staff, volunteers and visitors to the Center should maintain frequent hand-washing and/or the use the hand sanitizer dispensers the Center has located throughout the building. Recommended cleaning and disinfection products and procedures that were specified for use during the current novel coronavirus outbreak will continue to be used to regularly sanitize all frequently touched surfaces in the Center.

PAPERLESS TICKETING

In order to minimize person-to-person contact, the Gallo Center and its resident companies, as well as other presenters using the venue, are encouraging patrons to place ticket orders for all events by phone or online at www.galloarts.org.  In turn, we will email mobile tickets to you prior to the performance you are attending.  Patrons may also print tickets at home and bring them to the Center.  If you plan to show your tickets on your phone when you arrive at the Center, please have them ready for scanning before you get to the theater doors. We appreciate your patience as we transition away from paper tickets.

PAPERLESS PROGRAMS

Our show programs have gone digital!  Joining other venues nationwide, the Gallo Center will no longer distribute printed event programs for the performances it presents.  They will be available on the Gallo Center website, and via online links that are emailed to performance attendees.  Access to digital programs also will be provided in the Gallo Center lobby during performances. This adjustment is designed to minimize person-to-person contact while giving you the ability to peruse show information in an easy way. The use of paperless programs by the Center's resident companies and other presenters using the Center's facilities is at their option, and are subject to the Center's policies designed to avoid unnecessary person-to-person contact.

VENTILATION

To provide the safest air quality possible, all air filtration systems are being regularly cleaned and inspected, and filters replaced with the highest MERV rating achievable for particulate removal. Additionally the Center is maximizing the quantity of air filter changes and ensuring that outside fresh air circulation is increasing throughout public spaces.  Our ventilation capacity is being constantly monitored and adjusted to conform with the latest health guidelines as they evolve.

We look forward to seeing you at an upcoming show!