How The Gallo Center is Reopening

PRIORTY ONE: HEALTH AND SAFETY FOR ALL

MASKS ARE REQUIRED FOR ALL PATRONS

Following the current mandate by Stanislaus County, the latest guidelines from the California Department of Public Health and the recommendations of the Centers for Disease Control and Prevention, the Gallo Center for the Arts and its resident companies now require that all patrons, regardless of vaccination status, wear masks while attending a performance. This includes when entering the premises, in the lobby areas, and inside the theater. The only exception is when a patron is actively consuming food or beverages where permitted in the venue.

Effective September 20, 2021, the Gallo Center and its resident companies will require proof of COVID-19 vaccination OR proof of a negative PCR test taken within 72 hours prior to entry for all patrons 12 years of age and above, as well as staff, volunteers and contractors.

Ticket Office, Concessions & Coat Check Counters – All customer service areas in the Gallo Center have resumed normal operations, but with Plexiglas shields installed at counter areas.  These shields are expected to remain in place for the foreseeable future. If changes to these procedures should occur, they will be posted prominently in the Center’s public spaces and on its website.

Cleaning & Hygiene – Out of an abundance of continuing caution, we ask that all patrons, staff, volunteers and visitors to the Center maintain frequent hand-washing and/or the use the hand sanitizer dispensers the Center has located throughout the building. Recommended cleaning and disinfection products and procedures that were specified for use during the current novel coronavirus outbreak will continue to be used to regularly sanitize all frequently touched surfaces in the Center.

Paperless Ticketing – In order to minimize person-to-person contact, the Gallo Center and its resident companies, as well as other presenters using the venue, will be encouraging patrons to place ticket orders for all events by phone or online at www.galloarts.org.  In turn, we will email mobile tickets to you prior to the performance you are attending.  Patrons may also print tickets at home and bring them to the Center.  If you plan to show your tickets on your phone when you arrive at the Center, please have them ready for scanning before you get to the theater doors. We appreciate your patience as we make this transition.

Paperless Programs – Our show programs are going digital!  Joining other venues nationwide, the Gallo Center will no longer distribute printed event programs.  They will be available via the show pages on the Gallo Center website, and via online links that are emailed to performance attendees.  Access to digital programs also will be provided in the Gallo Center lobby during performances. This adjustment is designed to minimize person-to-person contact while giving you the ability to peruse show information in an easy way. We appreciate your patience as we make this transition.  The use of paperless programs by the Center’s resident companies and other presenters using the Center’s facilities is at their option, and are subject to the Center’s policies designed to avoid unnecessary person-to-person contact.

Ventilation – To provide the safest air quality possible, all air filtration systems will be regularly cleaned and inspected, and filters replaced with the highest MERV rating achievable for particulate removal. Additionally we will maximize the quantity of air filter changes and ensure that outside fresh air circulation is increased throughout public spaces.  Our ventilation capacity will be constantly monitored and adjusted to conform with the latest guidelines as they evolve.

We encourage anyone who is feeling unwell not to attend a performance. If you have any COVID-19 symptoms, please call the Ticket Office prior to your performance to discuss your ticket options. We will work with patrons on a case-by-case basis.