FAQ

Online at www.galloarts.org - Simply select a performance and follow the steps for purchasing.

By phone: 209-338-2100

10:00 am – 6:00 pm, Monday–Friday
12:00 noon – 6:00 pm, Saturday
Outside the 209 calling area: 1-877-488-3380

In person: The Gallo Center for the Arts Ticket Office is located at:
1000 I Street
Modesto, CA 95354 Maps & Directions
10:00 am – 6:00 pm, Monday–Friday
12:00 noon – 6:00 pm, Saturday

GalloArts.org is the only official online source for Gallo Center tickets. If you’re buying from another website, you could get ripped off! Learn more.

Visit www.galloarts.org. Click the links to events from the Calendar, Events Listing or Categories pages. Click a 'Buy Now' link or button. During checkout you will be prompted to login or register if you haven't already created your online account. Creating an account is fast, easy, and secure! Once you have created your account and purchased tickets you will receive an email with your receipt. Approximately 10 minutes later you will receive another email that contains your tickets.

If you are purchasing from a desktop computer or mobile device your tickets will appear as a QR code. This is what you will present to an usher at the Center at the time of your performance. You also have the option of printing your tickets at home to bring with you to the Center. You will select the 'View in Browser' option from emailed tickets, and from there you can print your tickets. Click here to view a short video on how to log in to your account and view your tickets.

If you have trouble viewing your tickets on your device, make sure dark or high contrast display settings are disabled or set to normal appearance. If you have a question about your order please call 209-338-2100 or contact us by clicking here. Please do not reply to any receipt and ticket emails you receive, those are automated from the system and not monitored by a representative.

Go to the 'Forgot Your Login?' webpage. Enter the email address you used to register with us and you will receive a confirmation email from us. Click the link in that email for instructions to create a new password for your account.

We accept Visa, MasterCard, Discover, and American Express credit cards online. We do not accept ATM Debit cards.

You can visit our Subscriptions webpage for current Create-Your-Own subscription information. These offerings depend on availability and date of season. Discounted ticket prices may be available with these purchases as well. You can also call our Ticket Office at 209-338-2100 for Create-Your-Own subscription information and purchases.

Before you select your seats, enter your promo code. The promo code box is located just under the main navigation menu on the Calendar webpage. Type your promo code then click 'Submit'. A valid promo code will then be displayed in the box. Find your event in the Calendar/Listing of events by date, then complete the transaction to apply your discount.

Please note: Promo codes will not be accepted if you already added events to your shopping cart so please purchase those non-discounted events first, or, empty your cart items before entering a promo code. Promo codes will adjust prices only for discounted events, and will display only the discounted events within the Calendar and Listing webpages. All other events will not display.

If you want to view all (non-discounted) events after you've entered a promo code, click the 'Reset' link that appears next to the promo code box. This will remove the promo, refresh the webpage, and then display all of our regularly priced events.

To receive our eNewsletters and promotions you will need to create an account with us to join our email list, receive brochures, buy tickets, make a donation, and receive any other promotional offers. Gallo Center for the Arts never rents or sells any of our patron emails.

There are a few things you can do to ensure that you receive our emails into your inbox.

• Check your SPAM/JUNK folders in your email application. Select "Not SPAM or Not JUNK" etc. where indicated
• Add our email to your list of contacts to ensure you receive our emails to your inbox.
• If you are using a company email address, sometimes a company firewall disallows certain emails. Check with your IT administrator, or, change your company email address to your personal email address (such as Yahoo, Gmail, etc.).
• In Gmail, etc., be sure to check your inbox sub-folders. Sometimes emails get filtered to those areas. Sometimes there is a "Promotions" or "Sponsors" category folder where emails may get placed in. Here are tips from Google on how to manage your categories.
• Here are some additional instructions from Yahoo! on how to check the above similar methods.
• Or, just change your email address to a different one. Log in to your online account to update your email with us.

You can make a donation online, by mail, or by phone. Please visit our Support Us webpage to see details about all of our individual and corporate giving levels!

The Parterre section is 2nd level seating towards the rear of the main floor, located underneath the balcony seats. You can view the seating charts to see the sections for each theater.

Located just a short walk from the Gallo Center, DoubleTree by Hilton Modesto is a generous sponsor of the Center and our preferred hotel.

Parking is available in our parking facility located 1 block northeast of the theaters. Currently, parking is $5, cash only. You can view the maps and directions to plan your visit.

Please allow ample time for travel and parking prior to performances. Marie Damrell Gallo Grand Lobby doors open 1 hour and 15 minutes prior to performance times. Theater doors open 30 minutes prior to performance time. We recommend that you arrive at least 15 minutes prior to the event. Late arrivals are distracting to the artists and fellow audience members. Latecomers will be seated by ushers as soon as possible and in accordance with contractually binding artists’ preferences.

The Gallo Center for the Arts is proud to present numerous events that children will love as much as adults. With some exceptions (see below), children over age four are welcome at most events, but regardless of age, must have a ticket. As a requirement of the city’s fire code, children may not sit in a parent’s lap. Children who are unable to sit quietly during a performance, along with the adult accompanying them, may be asked by an usher to leave the theater temporarily. There are television monitors in the Marie Damrell Gallo Grand Lobby for your viewing until you are able to re-enter the theater. Being sensitive to your nearby patrons allows everyone to have a more pleasant theater experience.

Symphony, ballet and opera performances are generally appropriate only for adults and older children, as silence is required throughout the performance. Most events of this type are not recommended for children younger than age 8. However, children age four and older are welcome to attend “The Nutcracker,” provided they can happily and quietly sit in their own seat while observing a 2-hour performance of this ballet.

Parents know their children best, and may consider selecting an aisle seat when bringing young children in case a quick exit is needed for an unavoidable visit to the restroom, or for a talkative or restless child. Out of courtesy to other patrons, the Gallo Center requests that no infants or toddlers be brought to any performance.

A sign language interpreter is available. Interpreter requests would need to be made at least two weeks prior to the event. To request a sign language interpreter for an event, please call the Ticket Office at 209-338-2100. Please visit our Accessibility webpage for more information.

Gallo Center for the Arts is committed to making its facilities and performances accessible for all patrons. Amenities include:

• Parking - Parking spaces for those with disabilities are located at each side of the facility and in the parking garage.
  
  
• Elevators - There are two elevators located to the right of the ticket office, in the center of the building with access to all 3 levels.
  
  
• Wheelchair Reservations and Seating – If possible, please request wheelchair seating at the time of ticket purchase. Wheelchair and companion seats for the Mary Stuart Rogers Theater are located in rows H (Orch Front), X (Parterre) and in row G (Grand Tier Balcony), and identified in the select-your-own seat maps when purchasing tickets. Wheelchair and companion seats for the Foster Family Theater are located in rows E and R, and also identified in the select-your-own seat maps when purchasing tickets. A limited number of wheelchairs are available for transportation of patrons if needed. They can be reserved by calling 209-338-2100, or reserved on the day of show at the ticket office.
  
  
• Restrooms - Restrooms in the Marie Damrell Gallo Grand Lobby and upper levels provide facilities for those with disabilities.
  
  
• Audio Aids - Headsets which amplify the sound are available at no cost to the hearing impaired. You may obtain a headset at Coat Check. We ask that you leave your driver’s license when picking up the hearing device.

Please visit our Accessibility webpage for more information.

Please contact us at 209-338-2100 the business day following a performance to inquire about lost items. Lost & Found is kept at the security desk.

Ticket sale times will vary from season to season. Shows added to the season will go on sale at specific dates and times. Please check back to our website for current information.

Gift certificates, available in any denomination, are redeemable for tickets to events and can be purchased from our Gift Certificates webpage, calling 209-338-2100, or visiting our Ticket Office at 1000 I Street, Modesto, CA. To redeem online, please follow the instructions on the Gift Certificates webpage.

The Gallo Center for the Arts receives many such inquiries each season. It is our policy not to forward gifts, personal notes, or special requests of any kind to artists or the representatives accompanying them. This policy was adopted because a great majority of artists are flooded with requests while they are on tour, and so are the venues where they perform. It is not feasible for either artists or venues to respond to these requests. Any gifts or other items which are mailed or delivered the Gallo Center will not be returned. You may wish to consider visiting an artist’s website to see if there is an alternative means of contacting them.

Login to your account and your tickets will be in your “My Upcoming Events” as QR codes you can scan with your phone. You may also contact the Ticket Office at 209-338-2100 and they can pull up your account to reprint your tickets. We can keep them at Will Call for you to pick up.

If your tickets were mailed to you and have not arrived after 10 business days, please contact our Ticket Office at 209-338-2100.

Light snacks and drinks are available in the lobbies of the theaters prior to the shows. Visit our Concessions webpage for a menu. No food is allowed in the theaters, but patrons may take bottled water or beverages sold in the Center's capped 'Whirley' cups in with them. No other beverages are allowed. Modesto has many fine downtown restaurants within walking distance of the Center.

Yes, log in to your account by clicking the icon on the homepage or the "Login" link on the calendar page. Click on "My Upcoming Events" under Account Section. In your Upcoming Events section you can view the shows you have purchased. Tickets are automatically available to view as QR codes. The "View Tickets" button will display your tickets in its own window. You can then print your tickets or present them directly from your phone to an usher. Have them ready when you enter the theater.

The use of cameras, cellular phones, pagers or any such device, for audio/video recording, photography, texting, checking email or other related activities, is strictly prohibited in the theaters. Violation of this rule may result in confiscating the device and/or eviction from the theater at the discretion of management.

Tickets have the floor and door numbers printed on them.

The ticket office will notify patrons of any cancelled shows as soon as they get notification from the producing company.

The Gallo Center for the Arts has a "no refund" policy. All ticket sales are final and non-refundable. There are no refunds unless an event is cancelled and not replaced. Exchanges can be made in person, by mail, or by phone with a $3 exchange fee. The exchange should be completed at least 24 hours in advance of the show date being returned. View our Policies page for more information.

The Modesto Police Department recommends never giving money to panhandlers. There are ample city, county and private agencies that provide services to help them. Please report any incidence of panhandling before a show, and the location where it occurred, to one of our security officers. If you are concerned for your safety, a security officer can escort you to your car after a show.