Employment


Customer Service Representative

Reports to: Ticket Office Manager

About The Gallo Center for the Arts

The Gallo Center for the Arts (GCA) is a state-of-the-art performing arts complex located in the heart of vibrant downtown Modesto, CA. The Gallo Center houses two performance venues— the 1248-seat Mary Stuart Rogers Theater and the 440-seat Foster Family Theater. The mission of the Gallo Center is to enrich the quality of life in the San Joaquin Valley by providing an inspirational civic gathering place where regional, national, and international cultural activities illuminate, educate, and entertain. The Gallo Center celebrates the diversity of our community by offering an array of cultural opportunities designed to appeal and be accessible to all. For more information about the Gallo Center for the Arts, please visit GalloArts.org.

Job Description

A Customer Service Representative (CSR) is a part-time, as needed, non-exempt position responsible for direct, ‘front line’ contact with patrons and the community, whether by telephone or in person. Selling tickets, providing information, serving as a help desk for website questions, serving as a parking attendant at our 12th St. parking garage, and verifying vaccination status or negative PCR tests, are the bulk of a CSR’s day-to-day activities. A CSR must be totally committed to superior customer service and fulfilling the Gallo Center’s mission. Performing these functions with high integrity and strict fiscal responsibility is mandatory.

Duties and Responsibilities

A Customer Service Representative will:

  1. Report to work on time and ready to work at the scheduled times
  2. Adhere to the Policies and Procedure Manual at all times
  3. Perform superb customer service
  4. Represent the Gallo Center for the Arts in a professional manner
  5. Adhere to any dress regulations that may be required
  6. Be speedy, efficient, and accurate with all transactions, whether financial or informational
  7. Participate in all training sessions, both initial and ongoing
  8. Be responsible for learning about artists and events as fully as possible
  9. Assist in building lists of contacts for the group sales effort
  10. Be very familiar with the Gallo Center for the Arts and directions to the venue
  11. Participate in all incentive and reward programs
  12. Openly work toward maintaining a team spirit in the Ticket Office
  13. Process all types of ticket transactions, including but not limited to subscriptions, single tickets and group sales
  14. Comply with all cash in/out procedures and steps needed for daily reconciliations of ticket business with total accuracy at all times
  15. Perform other duties and projects, as assigned

Desired Skills, Experience, and Abilities

  • Knowledge of a theatre environment
  • Superior customer service and verbal skills
  • Ability to perform well under pressure
  • Ability to learn a specialized software system
  • Experience with Word, Excel, and Outlook
  • Ability to work in a diverse work environment
  • Positive attitude

Qualifications

  • High School diploma and some college preferred
  • Ability to pass a police background check
  • Available to work weekends and evenings, depending on show schedule
  • Successful completion of an extensive hiring process
  • Bilingual in English and Spanish a plus

Hours

Monday thru Friday 9:45am to 6pm (later if an event is scheduled)
Saturday 11:45am to 6pm (later if an event is scheduled)
Sunday Closed (unless an event is scheduled)
*We are open 2 hours prior to any performance.

The Gallo Center for the Arts is an equal opportunity employer with a policy prohibiting unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, sexual orientation, gender identity or any other consideration made unlawful by federal, state, or local laws.

Email resume and cover letter to: Heather Nunes at HNunes@galloarts.org