Assistant Ticket Office Manager
Reports to: Ticket Office Manager
Classification: Exempt
Status: Full-time
About The Gallo Center for the Arts
The Gallo Center for the Arts (GCA) is a state-of-the-art performing arts complex located in the heart of vibrant downtown Modesto, CA. The Gallo Center houses two indoor performance venues—the 1,248-seat Mary Stuart Rogers Theater and the 440-seat Foster Family Theater, as well as year-round outdoor community programming in the Modesto Rotary Music Garden. The mission of the Gallo Center is to enrich the quality of life in the San Joaquin Valley by providing an inspirational civic gathering place where regional, national, and international cultural activities illuminate, educate, and entertain. The Gallo Center celebrates the diversity of our community by offering an array of cultural opportunities designed to appeal to and be accessible to all. For more information about the Gallo Center for the Arts, please visit GalloArts.org.
What You’ll Do
As our Assistant Ticket Office Manager, you’ll play a key role in overseeing daily ticket office operations, ensuring exceptional customer service, and supporting a team of Customer Service Representatives (CSRs). You’ll also:
- Lead and support ticket office staff, assisting with hiring, training, scheduling, and performance management.
- Ensure superior customer service, responding to inquiries, resolving issues, and creating a positive patron experience.
- Manage ticket sales, subscriptions, and group sales, ensuring accuracy and efficiency in our Tessitura CRM system.
- Coordinate with internal departments, including Marketing, Development, Front of House, and Production, to ensure seamless event operations.
- Monitor and manage financial transactions, including cash handling, deposits, and reconciliations.
- Oversee ticket inventory, promotions, and special programs, including community ticket outreach and donation requests.
- Serve as a liaison for event producers, ensuring their ticketing needs are met.
- Generate sales reports and analyze data to support strategic decision-making.
- Ensure compliance with all ticketing policies and procedures, maintaining accuracy and efficiency.
Who You Are
You’re not just looking for a job—you want to be a part of a creative and inspiring environment! Theater thrives on teamwork, creativity, and dedication, and we’re looking for individuals who are:
- A customer service leader who is passionate about creating memorable experiences.
- Experienced in ticketing operations, box office management, or event services, preferably in a performing arts or entertainment setting.
- Comfortable working in a fast-paced, team-oriented environment with changing priorities.
- Proficient in Tessitura or a similar ticketing CRM system (preferred).
- A strong communicator and problem-solver, able to handle patron inquiries and resolve issues effectively.
- Organized, detail-oriented, and skilled at managing financial transactions and reporting.
- Flexible and willing to work evenings, weekends, and holidays as needed.
Qualifications
- 3-5 years of experience in ticketing, box office operations, or a related customer service role.
- Bachelor’s degree in Business Administration, Arts Management, Hospitality, or a related field preferred (or equivalent experience).
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Why Join Us?
- Be Part of the Action – Work in an exciting, creative environment with talented artists and performers.
- Flexible Scheduling – Opportunities for part-time, full-time, and event-based work.
- Learn & Grow – Gain experience in different areas of theater, from production to customer service.
- Exclusive Perks – Free or discounted tickets, behind-the-scenes access, and networking opportunities in the industry.
- Competitive Pay and Benefits – $22.00 - $26.00 per hour – The Gallo Center for the Arts offers a competitive compensation package commensurate with experience and ability, including health, dental, and vision insurance, flexible spending accounts, health savings accounts, accidental death and dismemberment and life insurance, 529 college savings plans, long-term disability coverage, 401(k) matching plan, vacation, holiday, and sick pay and much more.
How to Apply
To apply, please submit your resume, cover letter, and portfolio (if applicable) to Heather Nunes at HNunes@galloarts.org with the subject line “Assistant Ticket Office Manager Application – [Your Name].” Applications will be reviewed on a rolling basis. No phone calls, please!
Join us in bringing extraordinary performances to the stage!
For more information about the Gallo Center for the Arts, please visit https://www.galloarts.org/.
Changes: This job description will be updated if duties and responsibilities change significantly. Job functions are subject to modification based on business necessity.
ADA/FEHA: The Gallo Center for the Arts will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and California's Fair Employment and Housing Act.
EEO: The Gallo Center for the Arts is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all.
At-Will: I understand that employment with the Company is considered "at-will." Neither the Company nor I am committed to continuing the employment relationship for any specific term. Either the Company or I may terminate the employment relationship at any time, with or without cause and with or without notice.
