Mobile

Gallo Center for the Arts Mobile

Buy Tickets Using Your Smart Phone!

On June 30, 2021, the Gallo Center deactivated its iOS and Android app in favor of more user-friendly ticket shopping experience. Beginning now you can purchase and access mobile tickets directly from this website, without having to leave for a different ticketing platform. We’ve made it even easier to buy tickets from home or wherever you are!

Once you have completed your ticket purchase, you will receive an email confirmation. This typically happens about 10 minutes after the purchase. At this point your mobile tickets will appear on your phone as a QR code. This is what you will present to an usher at the Center at the time of your performance. You also have the option of printing your tickets at home to bring with you to the Center. You will select the View in Browser option, and from there you can print.

Here’s a video that should be helpful in managing your account with the Gallo Center:

How does the My Tickets Mobile feature work?

After you purchase tickets online, our Mobile App will display them as QR Codes. Load the app, click the menu (top left corner) and scroll to the "Account" tab. Log in if prompted, then click the "My Tickets" option and wait a moment for your events to load. Click your event to get to your QR Coded tickets. Have this screen ready and your brightness adjusted well, so the usher's scanner can read it. Swipe the QR Code left or right to see all of your tickets if you bought more than one.

Below the QR Code, you can share 1 or more tickets to the friends who are attending the event with you. Please note, only share with people who you bought the ticket(s) for, once it is scanned it cannot be re-scanned!

I cannot connect, I am experiencing problems. Is my device supported?

The Apps have been tested with the latest mobile operating systems for both iOS and Android.

Requirements for Apple devices: Requires iOS 7.0 or later. Compatible with iPhone, iPad and iPod touch. This app is optimized for iPhone 5 or later.

Requirements For Android devices: Requires Android version 4.1 or later.

If you have an issue with the app loading please first make sure you are in an area where you have a clear signal, either over wireless or cellular.

Tips to help you connect

For the mobile website, please make sure your "Private Browsing" is disabled or turned off in your device. In the iPhone, this setting is located in Settings -> Safari -> Private Browsing. For an Android device, plus consult your user manual, for instance, the Samsung Galaxy calls it "Incognito Mode". It typically is within the menu settings area of the browser of your Android device.

In iPhone or Android, make sure JavaScript is enabled. Your device must also be set to Accept Cookies, so make sure Accept Cookies is checked and enabled as well. Example settings area of a mobile device below.

Settings

Another option you can try is to "Reset" the app itself. Go to the main menu, select Settings, then tap Reset. You may have to log back in to your account.

Lastly, you can uninstall the app completely then reinstall it. This will force the latest version update for your device. Please see your devices manual on how to uninstall the app, then visit the Apple Store or the Google Play Store and then download the latest app version. You will have to log back in to your account after reinstalling the app.

The apps are powered by InstantEncore. If none of the options above worked for you, and for additional requirements or direct support please visit the respective stores for Apple iPhone/iPad and for Android device to contact development support. If you still are having problems there is a good chance your device may be too old and/or not be supported. You can try a different device, call the Ticket Office directly, or use a standard desktop computer to purchase tickets. Since there are numerous mobile devices, systems, cellular data plans, and custom user settings, the Gallo Center cannot guarantee your device is supported, nor troubleshoot any individual's particular problem.

What if I can’t view the QR Codes/Tickets on mobile?

If you can’t view your QR Codes on mobile due to technical difficulties and have reviewed the section above to see if your Smart Phone is supported, please visit the Ticket Office prior to the event to have your tickets reprinted.

How can I switch to your standard website?

When using our mobile app or mobile website, just tap "Standard Website" in the menu.